In order to make the booking process as comfortable as possible we have provided a brief explanation with each step should you encounter some problems. We appreciate if you could contact us in case you consider that our booking process can be improved. We value the feedback of our clients!
STEP 1: Your Journey
The first screen is divided in 2 parts: Your Journey and Options
In Your Journey please indicate:
The pickup point (From)
Your destination (To)
In case there are additional stops they can be easily added and/or removed at your own convenience
In Options please indicate:
If your trip is one-way or return, amount of passengers as well as suitcases
your pick up and return date (in case of return trip)
if the pickup is from the airport than the time is the flight arrival time
in all other cases we need time when you need driver for pickup
extra options such as Meet & Greet (with custom name card or logo), baby or booster seat (please notify weight and age in remarks), wheelchair ( please notify whether foldable manual or electrical wheelchair)
STEP 2: Select Vehicle
We will provide the customer with a map and resume of the itinerary so please check if all the information is correct.
Once done we have provided the customer with a choice of available vehicles for that particular destination based on the information that was provided. You can choose one of the options here and proceed to step 3 for personal details.
REMARK: in case of additional stops, extra luggage or special request the client will be asked to request a quote because it needs a manual calculation by one of our agents and extra costs may be applied. The customer will be informed within 24 hours of the applicable rate.
STEP 3: Personal details
If you are a first time customer please give us:
the gender of the main passenger ticking the correct box male or female
first and last name of the passenger (the person travelling)
a mobile number starting with the country code as follows +(country code) and the correct contact telephone number
a correct email address. Please note if we don´t have a correct email address we won´t be able to send the booking confirmation and driver details.
any additional information in the remarks box that could be useful for our driver to ensure that the transfer is carried out in the best possible conditions.
REMARK: please make sure we have the correct information as Platinum Airport Transfer will not be held responsible for any mistakes nor will the booking fee be reimbursed.
If you are an existing client please:
fill in your username and password (see also you first booking)
in case you forgot your password click the link below and we will send customer a new password
STEP 4: Payment / Confirmation
If you have a PayPal account than you can use your existing account for payment.
For clients not having a PayPal account they can either proceed by creating a new account (www.paypal.com) or pay online using any of the major credit cards.
Once payment received we will send the customer a booking confirmation with itinerary details and client access information.
We want to THANK YOU for booking online with us!
Please don´t hesitate to contact us if you need any information or assistance regarding booking online with East Midlands Airport